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Production and Operations Introduction to Operations and Supply Chain Management Chapter 1 Chapter Objectives Be able to: Describe what the operations function is and why it is critical to an organization’s survival. Production & Operations Management (SCM- 501) This document provides an introduction to operations management. The document discusses operations management (OM), defined as the science and art of ensuring successful creation and delivery of goods and services. It defines operations as the part of a business responsible for producing goods and OPERATIONS MANAGEMENT (Chapter 1 and class discussion). Operations Management = OM Management of ANY activities/process that create goods and provide services Exemplary Activities: Forecasting, The document discusses operations management (OM), defined as the science and art of ensuring successful creation and delivery of goods and services. ppt - PowerPoint Presentation by R. 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